When Will My Order Arrive?
Our fulfillment time is 1-3 business days for processing and the actual shipping time. If you chose free shipping that means your order should arrive within 3 to 10 business days after processing.
What About My Tracking Information?
Your tacking information will be provided to you via email. Please work with us to ensure the safe arrival of your package by monitoring it's journey with the tracking number. If any hiccups arise, contact your local post office right away and work with them to resolve it.
What Should I Do If My Package Never Arrived?
Please contact the post office first to get the correct information on the package. After that, send us a message (including your order # and tracking #) at email@example.com or through our "Contact Us" page. Give is 1-3 business days to follow up with you.
RETURNS & EXCHANGES
What is Adaba's Return Policy?
All merchandise must be returned in perfect condition and in the original packaging. and must include all tags. Specifically, merchandise must be clean, unworn, unwashed, and or unopened.
To return an item, you must first contact us for approval within 14 days of receiving the item. Email us at firstname.lastname@example.org or through our "Contact Us" page. Upon approval of return, you have 5 business days to ship the item back to us and email us the tracking information.
We will not accept any return's that were not approved by Adaba. They will be returned and no refund will be processed.
What is Adaba's Exchange Policy?
For an exchange, please follow our return policy. Once refund is being processed, you will receive a confirmation email. Then, you can place a new order with the correct item or size that you wish. We apologize for any inconvenience this may cause.